Novus windshield repair opens on West Island
Novus Auto Glass Repair & Replacement has now opened in Kirkland; this is the first franchise in Quebec. The U.S.-based Novus Glass invented windshield repairs in 1972; the company’s technology is far and above what is available elsewhere in the Montreal area. Novus windshield repairs are now being offered under the same roof as Speedy Auto Service on St. Charles Blvd by franchise co-owners Andrew Arbuckle and Joe Harrel.
“There is no other glass shop on St. Charles; so we saw a market opportunity. The windshield glass business in Quebec is dominated by two big companies. Novus now gives insurance companies an alternative,” explains Harrel.
“Novus’ methodology really is quite a science; they recently sent specialists here for a training session and demonstrated hundreds of repairs. Novus uses proprietary training and certified technicians. In contrast, a competitor only gives its staff 2 hours training on windshield repairs. We are not comparing apples to apples…”
Harrel maintains that Novus can often repair windshields which competitors will not or cannot touch, saving on costly replacements. “This saves the customer money, but it also saves the insurance companies money and that should ultimately be reflected with lower insurance rates.”
A typical repair bill at Novus is under $100; a big saving versus spending $800 on a new windshield with $300 deductible. He also talks about environmental savings and keeping “perfectly good glass out of the landfill sites.”
“Our technicians are pretty efficient and can often finish the job in about the same time it takes our customers to go and have a coffee. But for customers who are very pressed for time, we also offer a mobile service. The repair can thus be done at the customer’s home or place of work.”
In general, Harrel recommends bringing in windshield repairs “as soon as possible because if you leave it too long, the crack may get contaminated and/or extend across the entire windshield.” At this point, it may no longer make sense to repair and replacement might be the only option. Novus does also offer replacements.
The parent company of Speedy and of Novus was recently acquired by Fix Auto Canada; Harrel expects many more franchises to open in Quebec in the next year or so. Harrel and his business partner were finalists in the West Island Chamber of Commerce Accolades Competition for 2016.
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Novus Auto Glass
Repair & Replacement
3115 St. Charles Blvd
Kirkland, H9H 3B8